Privacy Policy

1. Introduction

LaunchPanion ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website launchpanion.com and use our services.

This Privacy Policy complies with:

• New Zealand Privacy Act 2020
• Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)
• European Union General Data Protection Regulation (GDPR)

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Data: Name, username
• Contact Data: Email address
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and communication preferences
• Financial Data: Payment card details (processed securely through third-party payment processors).

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• Device information (device type, operating system)
• Log data (access times, pages viewed, IP address)
• Location data (approximate geographic location based on IP address).

3. How We Collect Your Information

We may collect information through:

• Direct interactions: When you fill out forms, create an account, subscribe to our services, or contact us
• Automated technologies: Through cookies, server logs, and similar technologies as you navigate our website
• Third parties: From analytics providers, advertising networks, and social media platforms

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights

5. How We Use Your Information

We use your personal information for the following purposes:

6. Information Sharing and Disclosure

6.1 When We Share Information

Generally, we share only information that is absolutely required to create and deliver our services to you. We do not on-sell data. We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or legal process
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users.

6.2 International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand, Australia, or the EEA in the normal course of using our services. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognising equivalent data protection standards
• Other legally recognised transfer mechanisms.

7. Data Security

Information you input into our site (such as business ideas, reports or plans) remains private to you, unless we need to access it as part of helping you with bug-fixes or other site issues. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection if required.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

8. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary depending on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or operational requirements

If you delete your account, or when personal information is no longer needed, we will securely delete or anonymise it. This might mean that we can’t recover a deleted account. Periodically we may delete all inactive accounts which have not been logged into for two years, but we will send you a warning email first.

9. Your Privacy Rights

9.1 Rights Under New Zealand Privacy Act 2020

You have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Lodge a complaint with the Privacy Commissioner if you believe your privacy has been breached

9.2 Rights Under Australian Privacy Principles

You have the right to:

• Know why your personal information is being collected, how it will be used, and to whom it will be disclosed
• Access your personal information
• Correct inaccurate, incomplete, or out-of-date personal information
• Make a complaint to the Office of the Australian Information Commissioner (OAIC)

9.3 Rights Under GDPR (for EEA residents)

You have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restrict Processing: Request restriction of processing your personal data
• Data Portability: Request transfer of your data to another organisation or directly to you
• Object: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data
• Lodge a Complaint: File a complaint with your local supervisory authority

9.4 Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in Section 14. We will respond to your request within:

• 20 working days (New Zealand)
• 30 days (Australia)
• One month (GDPR, with possible extension to two additional months for complex requests)

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your experience and analyse website usage.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Collect information about how you use our website
• Functionality Cookies: Remember your preferences and settings (if applicable)

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website (e.g. night mode).

11. Third-Party Links

Our website may contain links to third-party websites (such as in our reports). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

As we are based in Australia, the Online Children’s Code applies. If you are under the age of 15 you must have your parents’ consent to sign up to our services. If we become aware that we have collected personal information from a child without parental or caregiver consent, we will take steps to delete that information promptly. Parents and caregivers, please use the feedback form to raise this request.

13. Changes to This Privacy Policy

This policy was last updated on 15 January 2026. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you a service email notification (where appropriate).

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

Data Controller/Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@launchpanion.com

14.1 Regulatory Authorities

You have the right to lodge a complaint with the relevant data protection authority:

• New Zealand: Office of the Privacy Commissioner (www.privacy.org.nz, 0800 803 909)
• Australia: Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au, 1300 363 992)
• European Union: Your local Data Protection Authority (DPA)

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. For certain processing activities, we will seek your explicit consent, which you may withdraw at any time by contacting us.